Brp305's Blog

Just another WordPress.com weblog

TSA – RESOLUTION SUGGESTIONS:


New Jersey Legislators Seeking TSA Resolution

Every airport should be equipped with several large billboards or easels, strategically placed in key areas throughout the airport with a full body drawing displayed on the poster, and it should describe in detail (with arrows) exactly how the TSA Agent will perform the pat-down, in addition to showing the public where the TSA Agent will come in contact with their person.

A Full Screen Video, re-creating the pat-down process, using a TSA Agent in Uniform, should also be strategically positioned through- out the airport, to remind the passengers as well as prepare them mentally for the process.

People are very visual. They have to see the pat-down in action, many times, (that’s why its important to show the pat-down using a TSA Agent) to come to terms emotional that its not an invasion of their privacy.

If you just suddenly start touching their body, without them having mentally processed the concept of what you are about to do, it appears to them that you are invading their privacy and it feels that you are attempting to violate them without their permission. An automatic and human response to this action is to say, NO!

There should also be a certain type of speech of script if you will, as well as a certain tone of voice that the TSA Agents should use as they began to touch your body and invade your private space, (even if the passenger appears to be agitated, the TSA Agent’s tone of voice, should never rise above a certain level to the passenger) especially as they proceed to touch your private parts.

If it appears that a confrontation is about to take place, then the TSA Agent should immediately remove their hands and gently step back, then slowly and calmly, began to explain that this is part of the procedure in order to board the plane and keep everyone safe.

The TSA Agent should then ask the passenger, “May I Proceed?” If the passenger said “Yes!” then proceed first (by announcing with your voice, this prepares the passenger mentally) in a low smoothing tone that “I’m going to touch you here, “(showing the person exactly where and how you will place your hands) before the TSA Agent actually places a hand on your person.

If after asking the passenger, “May I proceed?”, and the response is “No!” Then the TSA Agent should immediately turn to the Designated Conflict Resolution” person (who will be placed at every screening section) to assist the TSA Agent or take over the situation if necessary to try to resolve the problem.

If after meeting with a “Designated Conflict Resolution” person the issue or issues are not resolved, then the Designated Conflict Resolution person should once again explain the “Airport Rules for Security” (give the passenger a moment to process what is being said, and a minute to calm down), and ask for the last time, “Can we move forward with the pat-down process?”

If the response is Yes!” then the “Designated Conflict Resolution” person should step aside but be present while the TSA Agent continues the pat-down process.

If the response is “No!”, then the “Designated Conflict Resolution” person should proceed according to the instructions of his or her superior.

Consider this report to be a humanitarian offer. Good luck!

Advertisements

November 22, 2010 - Posted by | Business News | , , , , ,

No comments yet.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s